Southern Twist

Privacy Policy

Southern Twist values your privacy and is committed to protecting your personal information.

At Southern Twist ("we," "us," "our"), we prioritize your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website, online ordering platform, and SMS/Text Messaging services.

Information We Collect

We may collect personal information such as your name, phone number, email address, delivery address, and payment details when you visit our website, place orders, or opt-in for messaging services. Order details such as food preferences, order history, delivery instructions, and special dietary requests may also be recorded. Additionally, we may collect website usage data, including IP address, browser type, and interactions via cookies.

SMS/Text Messaging Consent

If you opt-in to receive SMS/Text messages, we collect your mobile phone number and consent information. You agree to receive recurring automated order confirmations, delivery updates, promotional messages, or special offers. Consent is not required for purchases. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP or OUT.

How We Use Your Information

Your information may be used to process and fulfill food orders, coordinate delivery or pickup, send order confirmations and delivery notifications, provide customer service and respond to inquiries, send promotional content about menu specials and events (with your consent), and improve our services using analytics.

Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as delivery partners, payment processors, and customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse. Payment transactions are securely processed through encrypted channels, and we do not store complete credit card information on our systems.

Your Privacy Choices and Rights

To stop receiving SMS/Text messages, reply STOP or OUT. To opt out of email marketing, click the unsubscribe link in any promotional email. You may also contact us at (442) 235-0499 to access, update, or delete your personal information.

Cookies and Tracking

We may use cookies for improved website functionality, online ordering, and analytics. You can control cookies through your browser settings. Disabling them may impact your ability to place online orders or access certain website features.

Policy Updates

This Privacy Policy may be updated periodically. Continued use of our website or services indicates your acceptance of the revised policy.